Refund policy
RETURNS
Returns of products purchased on fivestore.es are allowed within 10 natural days following the receipt of the order.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
To complete your return, please follow these steps:
- Send the product(s) with the order number indicated on the return package to the following address:
Five Store
Carrer de Rutlla 2
Llinars del Vallés
08450, Barcelona
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Send an email to support@fivestore.es detailing the order number, the products being returned, and the type of exchange you wish to make:
a. Exchange for another item. In this case, please specify the model, size, and color you would like to receive.
b. Request a refund.
Once we receive the products at our facilities, we will contact you to provide further instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If it is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, you can contact us by writing to support@fivestore.es.
Sale Items
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.
The shipping costs for returning your item are your responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.